A colleague, Delphine Remy, put togethers this wonderful presentation that explains the business value of microblogging both inside and outside of the firewall. It starts by talking a bit about Twitter and its importance in external communications.
One of the things that I liked about the presentation is that it actually provides 5 different ways to use microblogging. Additionally, it provides examples of how IBM is using tools like Twitter and Lotus Connections and how we are embracing microblogging to improve our business processes.
This presentation was delivered last week at the Digital Media event in Barcelona.