Tuesday, October 3, 2017

Geolocalizando sucursales de Popular que están abiertas

View Comments
Con el paso del huracán María, ha sido sumamente importante poder tener información actualizada de las sucursales que estén abiertas. El grupo de Popular ha estado publicando diariamente una lista de sucursales abiertas en Facebook.

Para facilitar la localización de estas sucursales, una idea es que sería mejor poder visualizarlas en un Google Map. Para hacer esto, escribí un programa en Node.js que básicamente coge la información del último post de Facebook, y hace un "cross-reference" con la información disponible en el "Branch Locator" de la página de Popular. Esto es necesario porque ahí está la latitud y longitud de cada sucursal abierta.

Este es el resultado final:



Para los que son "techies" y les interesa saber como funciona el código, aquí les incluyo unos screenshots. Como ven, el código es bastante sencillo y me tomó como 20 minutos poder tenerlo todo listo:


Una vez se crea la data, el próximo paso es subirlo a Google Maps. Esta parte es bastante sencilla. Con un CSV ya creado, vas a http://google.com/mymaps y de ahí creas un mapa nuevo. En el mapa creas un "layer" nuevo, y le das a Import para importar la data del CSV y "pa fuera"!  :)

Wednesday, May 31, 2017

Measuring Twitter Sentiment with Watson Natural Language Understanding

View Comments
It's been a couple of months now since my last project on Node.js . The other day I wanted to set up an example of a dashboard with sentiment coming from Twitter around a keyword.

To keep things simple, I used IFTTT to export tweets to a CSV file. With that I could then use  Watson's libraries to measure sentiment. To start, I created a new trial account on BlueMix. Once there, go to ServicesWatsonCreate Watson service. Once there pick Natural Language Understanding and it will create an instance of the service. This Watson service helps to make sense out of pretty much any text.

The screen should look like this:



With the tweets now in a CSV and Watson at the ready, it was time to put the pieces together with node.js. I took advantage of the following node.js libraries: csv-parser, csv-write-stream, watson-developer-cloud.

Let me walk through the code (which I'll put on Github soon). First, import and setup the libraries (you get the Watson credentials directly from Bluemix and my preference is to store them as environment variables):


Next, read the CSV, parse it, measure it and write a new CSV out all with this one line of code:


The function sentimentFromWatson is key above. That function takes advantage of the Watson library already available. Here's what that function looks like:


And that's it! In total, you have a quick sample in 20-30 lines of code to measure sentiment from Twitter. Below is the graphic that I created. In a span of a weekend, the keyword that I was monitoring had some positive tweets and others that were negative. Overall, that weekend was pretty neutral.



(Note: the free plan for Watson Natural Language Understanding gives you 1,000 calls / day. If you expect more than 1,000 tweets / day you'll need a paid plan).

Overall, this took me about 30 minutes to put together and a bit of troubleshooting. If you haven't played with Node.js and Watson yet, go for it!

Wednesday, April 5, 2017

My first 100 days with Office 365

View Comments
For the past couple of months, I've been using Office 365 -- a big shift after leaving IBM back in December. At the new gig, one of my responsibilities is to drive the implementation and adoption of Office 365 -- one of the various initiatives in moving to the cloud.

I'm still in the process of collecting data and measuring the adoption within the organization. Thus, wanted to start with my own experience and document my growing pains so far. One of the first things that I noticed is the breakout of apps and getting used to when to use what. For example for chats, I could do 1:1 messages over Skype, Teams, Yammer, and of course email. To see what's going on across the organization, I could use Newsfeed, Yammer, or Delve.  To keep track of tasks, I could use Planner, Tasks, or OneNote. There's a 60-page white paper that explains when to use what, but this seems like a big area for Microsoft to look at consolidating.


So here's my experience so far with some of these apps.

Outlook

After using Notes/Verse for about 15 years, the transition to Outlook was "interesting". I do like the meeting forward feature. Makes it easy to get others added to an invite, instead of having to ask the meeting owner to add others. Of course, it's also happened where people I've invited to a meeting have forwarded the invite to others without my consent 😁. I also like scheduling Skype meeting directly from within Outlook.

Here's a few things I struggled with (in no particular order):
  • Getting used to tons of open windows - in Notes, emails opened within the same app by default and it didn't clutter your desktop. In Outlook (at least on Mac) there's windows everywhere!
  • Distribution lists - there doesn't seem to be a way to build my own public distribution lists. They have the concept of Groups, but emails sent to a Group doesn't come into the inbox, it goes to another separate inbox so people miss them. 
  • Delegation - I was used to easily delegating meetings to other people. Within Outlook, I need to forward an invitation, and then decline the invite so the person knows I'm not going.
  • Emojis - This may be a simple one, but for some reason the emojis seem to get lost when sending/receiving messages. A happy face, for example, is converted to J . It took me a while to figure out why people were putting J's in their emails. 😉
Skype

This is one that I've struggled with the most. At the end of the day, Skype for Business is the same Lync client, just re-branded so that's probably why the experience is not the best. I was expecting the actual consumer version of Skype. My pain points:

  • I have a million "conversations" with the same person (see above). This seems to be the biggest pain point that Skype for Business users are reporting. This is horrible as the conversation for some crazy reason is broken into multiple chats. Notice above how my conversation with Mara, which happened in a span of 20 minutes, is broken into 3 different conversations. Thus, when I'm trying to find what one person and I talked about, I have to dig through multiple conversations to find what I need. Ugh!!! Microsoft Teams 1:1 chat addresses this. Similarly, Sametime, a contact was just a contact and it was a lot simpler to browse the chat history. 
  • I can't paste images into a conversation - this seems to be a Mac limitation
  • Video calls are flaky - Microsoft Teams has been better in my experience so far
  • Missed conversations emails - An interesting feature that Skype has is that if you "miss" a conversation, you get an email alerting you. However, it's happened way too much that I'm online and connected and engaged, and yet somehow I get an email that I missed a conversation when I really didn't.
Teams

Teams is the latest app that Microsoft has added to Office 365. It competes with the likes of Slack IBM Watson Workspace. I decided to give Teams a try and get my team engaged in it. One of the capabilities that I like is the integrated Planner module where I've built kanban boards to keep track of high level project status. 


The integrated video meeting experience is really great as well, in fact, I like it a lot more than the Skype for Business experience. You can take a "typed" conversation to a "visual" conversation very easily and still remain in context.

Some improvements I would like to see:
  • Planner on mobile - Right now, the Teams mobile app for iOS doesn't allow me to see/manage tasks on mobile. Also, Planner on Teams doesn't work well with the standalone Planner app in Office 365. New tasks/boards created in Teams don't show up in the Planner hub forcing me to check two different places for a consolidated view.
  • Stability for the desktop app on Mac - The desktop app for Mac is built on Electron so at the end of the day it's just a web browser wrapped in a rich desktop app. For some reason, it's still very flaky. For example, when I switch to the Planner tab in a team, it seems to hang. Other times, the app doesn't start correctly and I've had to re-install several times. 
  • Native notifications - as notifications come in, Microsoft doesn't seem to be using native notifications on Mac OS X so if I step out and come back, I can't see what I missed within Notification Center
  • Threaded replies usability - We are still getting used to threaded replies. Right now, it seems very confusing as sometimes people reply to the thread and other times they just reply as a new message. At the same time, when a new reply comes in to a thread, it moves within the conversation and it breaks the flow of other conversations. 
  • Awareness usability - Notifications don't seem to be reliable at the moment as the team constantly reports that they miss out on new activity and since things move around in the conversation, it makes it hard to understand when someone will get notified of a new message. @mentions seem to be the best way to drive awareness of new content.
  • Single version of the truth - sharing a OneDrive file into a Team creates another copy of the file and saves it in the Team's file repository. This makes it complicated as now we have to manage two copies of the file and manually keep them in sync. Ideally, sharing a OneDrive file into the team, gives the team access to the file providing a single version of the truth.
I also like some of the top ideas requested by users for Teams.

OneDrive for Business

It looks like Microsoft has been improving their OneDrive client recently. I've been able to sync my personal OneDrive and SharePoint sites to my Mac seamlessly. Some things could still be improved:
  • Sharing files from desktop - I'm used to right-clicking on a file and being able to share a file with a colleague. With OneDrive, you are forced to open a browser, log in, find the file and then share it from there. IBM Connections, Box, and others have had this for a long time so Microsoft is behind on this one. 
  • Cloud file sync improvements - From within PowerPoint, Excel and Word, you can share a file with others, BUT not if you open the file directly from Finder. You need to again, open a browser, log in, find the file and choose "Edit in PowerPoint" (for example) so that the file opens from the cloud. It would be a lot better if PowerPoint detected that I'm opening a file from Finder that's being already synced to OneDrive/SharePoint.
  • Copy link to OneDrive files - This is another one that kills me... Sometimes I'm in a Skype or Teams chat and I want to paste a link to a file. I'm used to right-clicking on a file directly from Finder and getting a link to a file. With OneDrive, I need to open a browser, log in, find the file, then copy the link to the file. 
  • Finding files shared with me - There doesn't seem to be a view that shows me all files that I have access to. OneDrive has a "Shared with Me" view that only shows individual files where I've been explicitly added as a viewer/editor. However, if a file is in folder I have access to (and hence I have implicit access), those files don't show up there. This makes it hard to go back to a file that I know I have access to, but don't know where it is...
  • Commenting on files - Unless I'm doing something wrong, there doesn't seem to be a way where viewers can comment on files. Comments in OneDrive seem to be "inside the file" so therefore, you need to be editor to be able to edit the file and add comments inside the file. This is a flaw since I don't want people to edit files, just review and give me feedback. It would also be nice to have @mentions in file comments.
  • File update notifications - As my team works on files, I'm not notified when they make updates to their files or mine. We end up pinging each other or emailing each other to let each other know when a new file update is ready for review.
Surprisingly, none of these seem to be in the top ideas for OneDrive for Business...

---

I'll stop here since this is getting long and it's been quite a brain dump. I want to start playing more with Delve, SharePoint and others and will share more on those later! 

Monday, November 14, 2016

Demo: IBM Watson Workspace for Sales

View Comments
If you watched the last demo of IBM Watson Workspace for Marketing this will be part two of that series. This demo is focused on the day of the life of sellers and how IBM Watson Workspace can make their life better. If you missed the breakout session hosted by Rob Ingram, Rishi Vaish and Alan Lepofsky at World of Watson, this is a good way to catch up.



The video demonstrates how IBM Watson Workspace uses its cognitive capabilities to get you the information you need in context without having to jump back and forth between multiple tools. In the scenario example, we show a sales manager asking his team for the top sales opportunities. Watson Workspace understands this question and knows where to go and get the information: Salesforce. The latest opportunities and their status are then brought directly in context. Then it's time to sign the contract. The goal for this demo (and the previous one) is that it shows all integrations that have been built with the APIs that exist today.

The following integrations are shown:
  • Salesforce
  • DocuSign
  • Rocket Software
Check out the 2 min demo video below:


Missed the other videos? Check these out:
Enjoy!

Monday, November 7, 2016

Demo: IBM Watson Workspace for Marketing

View Comments
As things settle from the IBM World of Watson conference two weeks ago, today I wanted to take the opportunity to share one of the demos that was shown in a breakout session hosted by Rob Ingram, Rishi Vaish and Alan Lepofsky.

The video that demonstrates how IBM Watson Workspace can improve your life as someone who works in marketing. It makes team collaboration easy and saves you time by bringing everything together and summarizing it for you (using some cool Watson services) so you can take action on what really matters.



Additionally the following integrations are shown (thanks to Sapho for building some of these):

  • Google Adwords
  • Marketo
  • SAP
  • Outlook Online (part of Office 365)
  • and more...
Check out the 3 min demo video below:


We'll soon post other videos so stay tuned!

Enjoy!