Demo: Deep Dive of IBM Connections Content Manager 4.5

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The Information Development team has created this video to take a deep dive into IBM Connections Content Manager 4.5 which was released a little over a month ago.

Earlier I had shared a high level demo of IBM Connections 4.5 so if you missed that, or you are looking for more details specifically around Connections Content Manager (CCM), then this is the demo for you. Here are the features you will see:

• Upload and sharing files
• Configuring library settings like draft approvals, document types and metadata, etc
• Saving files as drafts
• Configuring access to files
• Searching by document types
• Refine search by custom metadata
• Tagging, liking, commenting on files
• Approving / rejecting a document

Check out the 6 minute video below:

Enjoy!

Social + CRM = Spend more time selling with IBM Connections and SugarCRM

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If you are a seller or have a sales team you may be aware of the time spent in a CRM tool such as SugarCRM managing sales opportunities.

Now, what if every time you went into a sales opportunity you could have people and information surfaced automatically to the sellers that could help them close opportunities faster ? That could significantly increase revenues as sellers become more productive and can spend more time, well, selling.

Highland Solutions posted this video to show the integration between IBM Connections and SugarCRM in what they call Semantic Sales Insights:

This is a great example of infusing social into existing business process which is the key to become a successful social business.

To learn more about Semantic Sales Insights, visit their page here.

Demo: Mindmapping with IBM Connections

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Mindjet is a collaborative work management software for brainstorming ideas, organizing information and managing projects and tasks.

As you start working on a project, you may start working on it by creating a mind map. Once you've visually outlined the information and are ready to take action, Mindjet can help you start tracking tasks towards project completion.

Recently, Mindjet integrated with IBM's Social Business Platform, IBM Connections. As tasks are assigned and the project is updated, the updates appear automatically in the activity stream.

This provides great benefit and business value to Connections users as it gives them a single place to track all their collaboration projects.

Check out the 3 minute demo below.

To learn more, check out Mindjet's page.

Demo: IBM Connections Improves Contact Center Processes

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Today, I wanted to share this quick video with you. It shows IBM's Social Business Platform, IBM Connections, deeply integrated into the work life of a help desk representative.

This allows an agent to reduce the amount of time required to find the right information to help a caller.   

Here's one of the examples shown in the video. A caller selects that they want help on increasing their credit limit via the automated voice prompts. In the agent desk, the IBM Connections community with this information, and even more specifically, the exact page within the community is opened with all the information the agent needs to resolve the call immediately.

Check out the 4 min video below:

This great integration between IBM Connections and the contact center drives first contact resolution and can reduce the time that an agent spends on the phone solving customer issues.

What a great example of infusing social into existing business processes, a key in becoming a successful social business.

To learn more, check out AVDS - Automated Voice & Data Solutions.

Webcast tomorrow: Transform your Business into a Social Business

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Tomorrow I'm going to be participating in a webcast to talk about the business value of IBM Connections 4.5.

At the webcast, I'm going to spend a good portion of the time talking about the benefits of deploying a social collaboration platform in the enterprise. In fact, we are seeing our customers really benefit of becoming a social business. In fact, here's a quick snapshot of some of the benefits you can achieve:

And as I talk to many customers across all industries and geographies, I know there's a set of concerns that organizations have when it comes to using social media within the organization. Here's a view of those top concerns and tomorrow I'll be talking about ways to overcome those:

So if you are on the fence on becoming a social business and/or want to learn more about the newly released IBM Connections 4.5 make sure you sign up for the webcast tomorrow! To sign up, click here.

See you there!