Demo: Mindmapping with IBM Connections

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Mindjet is a collaborative work management software for brainstorming ideas, organizing information and managing projects and tasks.

As you start working on a project, you may start working on it by creating a mind map. Once you've visually outlined the information and are ready to take action, Mindjet can help you start tracking tasks towards project completion.

Recently, Mindjet integrated with IBM's Social Business Platform, IBM Connections. As tasks are assigned and the project is updated, the updates appear automatically in the activity stream.

This provides great benefit and business value to Connections users as it gives them a single place to track all their collaboration projects.

Check out the 3 minute demo below.

To learn more, check out Mindjet's page.

Demo: IBM Connections Improves Contact Center Processes

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Today, I wanted to share this quick video with you. It shows IBM's Social Business Platform, IBM Connections, deeply integrated into the work life of a help desk representative.

This allows an agent to reduce the amount of time required to find the right information to help a caller.   

Here's one of the examples shown in the video. A caller selects that they want help on increasing their credit limit via the automated voice prompts. In the agent desk, the IBM Connections community with this information, and even more specifically, the exact page within the community is opened with all the information the agent needs to resolve the call immediately.

Check out the 4 min video below:

This great integration between IBM Connections and the contact center drives first contact resolution and can reduce the time that an agent spends on the phone solving customer issues.

What a great example of infusing social into existing business processes, a key in becoming a successful social business.

To learn more, check out AVDS - Automated Voice & Data Solutions.

Webcast tomorrow: Transform your Business into a Social Business

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Tomorrow I'm going to be participating in a webcast to talk about the business value of IBM Connections 4.5.

At the webcast, I'm going to spend a good portion of the time talking about the benefits of deploying a social collaboration platform in the enterprise. In fact, we are seeing our customers really benefit of becoming a social business. In fact, here's a quick snapshot of some of the benefits you can achieve:

And as I talk to many customers across all industries and geographies, I know there's a set of concerns that organizations have when it comes to using social media within the organization. Here's a view of those top concerns and tomorrow I'll be talking about ways to overcome those:

So if you are on the fence on becoming a social business and/or want to learn more about the newly released IBM Connections 4.5 make sure you sign up for the webcast tomorrow! To sign up, click here.

See you there!

Activity Stream portlet for IBM Connections 4.5 Now Available

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The IBM Connections portlets for IBM WebSphere Portal have been updated and are now ready for download!

With this new release you can:

• Bring the Activity Stream experience from IBM Connections into portal - this means you can surface the microblogging capability of IBM Connections in the portal, including @-mentions !
• OpenSocial Embedded Experiences are now available in Portal
• Enhancements to support ideation
• Support for Portal 8.0.0.1 CF4
• Support for IBM Connections 4.5

With this release, there are now 13 portlets that bring the power of social to the portal making it extremely easy to socialize an existing site.

Here's a screenshot of the new Activity Stream portlet in Portal:

To download, go out to our catalog and get it from here and the installation instructions are here.

Check out the New IBM Social Business TV Ad Premiering Today

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IBM continues it's big push on Social Business (one of the 4 key areas of our Smarter Planet strategy along with Mobile, Cloud, and Analytics).

By now, you may have seen a recent article we published on the Wall Street Journal on competing in the Era of "Smart". This new TV ads are the next step in driving attention to the power of a social business.

Starting today, the following TV ad will be running in the United States during the Masters Golf Tournament coverage on both CBS and ESPN.

Check out the ad:

For those of you interested, the mobile TV ad is here and the analytics one is here.

Spread the word!